Introduction: At Find A Fundi Technologies Ltd, we are committed to providing reliable and transparent advertising services to Fundis (tradespeople) in the United Kingdom. We believe that the success of our platform is built upon the trust of our customers. To maintain this trust and ensure the highest standards of service, we have established this Code of Conduct for Fundis who use our platform. This code emphasizes the importance of legality, qualifications, and honesty in all advertisements and interactions.

Definitions:

• Find A Fundi Technologies Ltd (“the Company”, “We”, “Our”, “Us”): The online company that specializes in providing advertising services to Fundis (tradespeople) and operates the platform.
• Fundis (Tradespeople): Entities and individuals providing various trade services, such as builders, plumbers, electricians, etc., to customers through the Find A Fundi Technologies Ltd platform.

Section 1: Core Values and Principles

• Honesty: Our policy at Find A Fundi Technologies Ltd is to comply with all applicable laws and regulations of the regions in which we operate. We ensure to provide our services in an honest, ethical and responsible manner.
• Credibility: We strive to provide credible services to all our Fundis and customers by working with equally credible personnel.
• Respect: Given that our services are offered through our online platform, we have put in place stringent measures to ensure utmost respect for both the Fundis and customers as they interact on the platform.

Section 2: Legal Compliance

• Adherence to Laws and Regulations: Fundis must comply with all applicable laws, regulations, and industry standards in their advertising practices. This includes but is not limited to trade licensing requirements, consumer protection laws, and advertising standards set forth by regulatory bodies.
• Truth in Advertising: All information provided in advertisements must be accurate, truthful, and not misleading. Fundis should avoid making false claims about their services, qualifications, or experience.
• Pricing Transparency: Fundis must provide clear and accurate pricing information for their services. Any fees, charges, or additional costs should be clearly communicated to customers upfront.

Section 3: Qualifications and Credentials

• Certifications and Licensing: Fundis must possess and maintain all necessary certifications and licenses required for their specific trade services. This includes displaying accurate and up-to-date information about their qualifications on their profiles.
• Continual Professional Development: Fundis should actively engage in ongoing professional development to stay updated with industry best practices and technological advancements in their respective trades.

Section 4: Honesty and Transparency

• Customer Reviews and Feedback: Fundis should encourage and respect customer reviews, both positive and negative. They must not manipulate or fabricate reviews and should address customer concerns promptly and professionally.
• Transparent Business Practices: Fundis should be open and honest in their business dealings. This includes providing clear information about their contact details, business hours, and any potential conflicts of interest.
• Communication with Customers: Fundis should communicate openly and honestly with customers regarding project timelines, progress, and any unforeseen issues that may arise during the course of the project.

Section 5: Non-discrimination

• Find A Fundi Technology Ltd provides and supports an equal space for both the Fundis and the customers. We do not support discrimination of any kind and encourage our Fundis and customers to strictly adhere to high levels of decency and respect.

Section 6: Sexual Harassment

• Find A Fundi Technology Ltd is committed to maintaining a healthy, safe and productive work environment that is free from sexual harassment. We comply with all applicable local laws that prohibit discrimination and harassment. We do not tolerate any form of harassment on our platform.

Section 7: Fair Business Practices

• Our policy at Find A Fundi Technology Ltd is to comply with all applicable antitrust, competition and fair trade laws and regulations of each region where our services are accessed. All our Fundis are thereby encouraged to adhere to fair competition and business practices.

Section 8: Dispute Resolution

• Dispute Resolution Mechanism: In the event of a dispute between a fundi and a customer, both parties are encouraged to resolve the disputes amicably through negotiations and mediation.
• Forum: Notwithstanding the generality of the above provision, if parties fail to agree after attempting to resolve any dispute within themselves, the parties shall be at liberty to use legal avenues such as the Courts of Law to resolve the dispute.
• Cooperation: We may intervene and attempt a resolution in some cases which Find A Fundi Technologies Ltd may be called to intervene. In such cases, Fundis are expected to cooperate fully with any dispute resolution process initiated by the platform, providing all necessary information and evidence to facilitate a resolution.

Section 9: Sanctions for Violations

• Investigation: Find A Fundi Technologies Ltd reserves the right to investigate any alleged violations of this Code of Conduct. This may include reviewing advertisements, customer complaints, and other relevant information.
• Sanctions: Violations of this Code of Conduct may result in sanctions, including but not limited to warnings, suspensions, or removal of the fundi’s profile from the platform.

Section 10: Reporting Violations

Fundis, customers, and other stakeholders are encouraged to report any violations of this Code of Conduct to Find A Fundi Technologies Ltd for review and appropriate action.

Conclusion: By adhering to this Code of Conduct, Fundis (tradespeople) using Find A Fundi Technologies Ltd’s advertising services demonstrate their commitment to legality, qualifications, and honesty in their advertisements. Upholding these principles is essential to building trust with customers and ensuring the long-term success of their trades on our platform. We expect all Fundi’s to familiarize themselves with and abide by this Code of Conduct in their interactions with customers and on our platform.